5 Questions with Stoovo’s Account Manager, Cybille Bronson
Greta Rose Evans
Behind every successful app is a team of employees who cheers on users from behind the screen and helps guide them question by question. Meet Cybille, Stoovo’s Account Manager. Raised between the US and Haiti, Cybille grew up between two cultures, making it natural for her to connect with our diverse user base. We sat down with Cybille and asked a few questions, so you could get to know her better!
1. You grew up in both the US & Haiti; how does that influence your connection with users?
Having grown up both in the US and Haiti helps me remember that people come from all walks of life and can have vastly different experiences from one another therefore patience and understanding are a must. Language and cultural barriers may arise but kindness is universal.
2. Tell me about a positive user experience you’ve had.
One of the best experiences was a user interview I conducted. This particular user started using the app when it first came out. He immediately was excited about it and seeing his income increase when taking advantage of the AI in the daily plan. During our interview, he was in tears telling us how before Stoovo he had a hard time figuring out which gig platform to use throughout the day but since he started using the app, Stoovo has helped him increase his income.
3. Where do you see the future of work in 5 years?
It is exciting to think of the future of work. The narrative is no longer for young adults to graduate high school, get loans in order go to college, get a desk job where they stay for 30+ years.That narrative is changing and it is largely due to the gig economy. In five years, I see more people choosing to free-lance, start a business or work on their terms. There will always be a need for doctors and engineers but in 5 years I see more free-lance doctors and engineers who get to choose when and where they want to work. I see people realizing that they can be successful while working when and where they want.
4. Where can we find you when you’re not helping users in the chat?
When I am not helping our users in the chat you can find me at the park or playground with my kids or in the garage crafting or lifting weights. Those are the things that make me happy and reenergized.
5. If another User Success Manager is reading this, what’s a piece of advice you’d give them?
If another manager is reading this I’d tell them to remember and hold on to the positives. Oftentimes customer service can be thankless, therefore we tend to focus on the negative user interaction while forgetting the good ones. Don’t forget the user/customer who was kind, patient and thankful.